Finnair is offering customers the free use of an Apple iPad in Finnair's via Lounge in Helsinki and also on certain Hong Kong flights in November.
The iPads have been loaded with entertaining content, such as newspapers and magazines, films, TV series and games. In addition, the devices offer dozens of useful applications, including Finnair's own application, which helps to gather customer feedback and product development ideas. This is part of the Rethink Quality program launched in September stimulating discussions on the http://rethinkquality.finnair.com website, led by four Quality Hunters. Earlier blog post on quality hunters here
